kjoya9's Privacy Policy

kjoya9 is a trusted online gaming and entertainment platform in Bangladesh. This Privacy Policy ("Policy") applies to all users ("you" or "user") of the kjoya9 website and related services ("Platform"). By using the Platform, you are considered to have agreed to the terms described in this Policy.

The purpose of this Policy is to clearly inform you about what personal information kjoya9 collects, how that information is processed and stored, when it may be shared with third parties, and what technical and organisational measures we take to protect your information.

If you disagree with any part of this Policy, please stop using the Platform and contact us at [email protected].

kjoya9 collects only the minimum information necessary to provide its services. The types of information collected are described below:

2.1 Information You Provide Directly

Information you voluntarily provide when registering an account or using our services:

• Full name and date of birth
• Mobile number and email address
• National ID (NID) or passport number (for age and identity verification)
• bKash, Nagad, Rocket, or Upay account number (for payment processing)
• Bank account details (if bank transfer is used)
• Information and messages provided when contacting customer support

2.2 Automatically Collected Information

Certain technical information is collected automatically when you use the Platform:

• IP address and device identifier information
• Browser type, version, and operating system
• Date and time of login and logout
• Pages visited and session duration
• Gameplay history and transaction details
• Cookies and similar tracking technologies (see Section 5 for details)

2.3 Information Received from Third Parties

In certain cases, limited information may be received from payment gateways (such as bKash and Nagad) or identity verification services. This information is always processed in accordance with this Policy.

kjoya9 uses collected information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and maintaining accounts
• Processing deposits, withdrawals, and other financial transactions
• Managing gaming services, bonuses, and promotions
• Providing customer support and resolving issues

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Monitoring and investigating suspicious transactions
• Meeting anti-money laundering obligations
• Identity verification and age confirmation

3.3 Legal Compliance

We may have a legal obligation to retain and disclose certain information in accordance with applicable laws and regulations. In such cases, information may be provided in compliance with orders from the relevant legal authorities.

3.4 Service Improvement

• Improving Platform functionality and user experience
• Communicating relevant promotional offers and bonuses (subject to your consent)
• Analysing Platform usage statistics (in anonymised form)

kjoya9 takes the highest technical and organisational measures to protect your information.

4.1 Technical Security Measures

• SSL/TLS Encryption: All data transmissions are secured through SSL encryption
• Encrypted Storage: Sensitive information is stored in encrypted databases
• Firewall and Security Protocols: Active security measures to prevent unauthorised access
• Two-Factor Authentication: An additional layer of security for account login
• Regular Security Audits: Periodic audits to identify system vulnerabilities

4.2 Data Retention Period

Information is retained while your account is active. Even after an account is closed or deleted, certain information (such as financial transaction records) may need to be retained for a specific period to meet legal obligations. Once that period ends, the information is securely deleted.

4.3 Staff Training

Our staff involved in data processing receive regular training on privacy protection and work under strict confidentiality agreements.

kjoya9 uses cookies and similar technologies on the Platform to improve user experience and ensure security.

5.1 Cookies We Use

• Essential Cookies: Required for the core functionality of the Platform — such as session management and keeping you logged in. These cannot be disabled.
• Functional Cookies: Remember your preferences (language, settings).
• Analytics Cookies: Collect Platform usage statistics, but without identifying any individual.
• Security Cookies: Used for fraud detection and account protection.

5.2 Managing Cookies

You can disable analytics cookies by changing your browser settings. However, disabling essential cookies may affect some key features of the Platform.

kjoya9 does not sell or commercially disclose your personal information to third parties. However, limited information may be shared in the specific circumstances below:

6.1 Service Providers

Payment processors (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure providers, and fraud prevention service providers are given limited access to the information needed to carry out their specific tasks. They are required to comply with our privacy standards.

6.2 Legal Authorities

We may have a legal obligation to disclose information to the relevant authorities pursuant to a court order, legal investigation, or national security requirement.

6.3 Business Restructuring

In the event of a business merger, acquisition, or sale, user information may be transferred. Prior notice will be given in such cases.

kjoya9 users have the following rights regarding their personal information:

7.1 Right of Access

You may request at any time to find out what information we hold about you and for what purpose it is being used.

7.2 Right to Rectification

If your information is inaccurate or incomplete, you can correct it through your account settings or by contacting our customer support directly.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, information required to meet legal obligations may not be erasable before the designated period has elapsed.

7.4 Right to Object to Processing

You may withdraw your consent for marketing communications or analytical use. To do so, contact our customer support or use your account settings.

7.5 Right to Data Portability

You may request a copy of your data in a readable format.

kjoya9 operates services only for individuals aged 21 or older. We do not knowingly collect any personal information from minors.

Age verification is mandatory at the time of registration. If we become aware that a user is below the required age:

• The relevant account will be deactivated immediately
• All collected personal information will be permanently deleted
• No financial transactions will be processed

Parents and guardians are advised to monitor their children's internet use and to contact us if they have any concerns.

kjoya9 reserves the right to change or update this Privacy Policy at any time. When changes are made:

• The update date on this page will be changed
• For significant changes, you will be notified by email to your registered address or through the Platform
• Continuing to use the Platform after changes are made constitutes your agreement to the updated Policy

You are advised to visit this page regularly to stay up to date with any policy changes.

For any questions or concerns about this privacy policy, or to exercise your rights regarding your information, please contact us through the following:

Our customer service team is available 7 days a week, 24 hours a day, in accordance with Bangladesh Standard Time (UTC+6). Protecting your information is our highest priority, and we are committed to resolving any of your questions promptly.