kjoya9's Terms and Conditions

1. General Provisions

kjoya9 is a platform providing online gaming and entertainment services in Bangladesh. The platform offers cricket betting, slot games, live casino, card games, and other digital entertainment services. The following conditions apply to the use of these services:

• These Terms will be governed by the applicable laws of Bangladesh.
• kjoya9 reserves the right to amend these Terms at any time. Changes will take effect as soon as they are published on the website.
• Continuing to use the platform means you agree to the latest Terms.
• These Terms are written entirely in Bengali and the Bengali version shall be considered final.
• kjoya9 provides its services as a safe and reliable platform and is committed to protecting users' information.

2. Eligibility and Age Requirement

The following eligibility criteria must be met to participate on the kjoya9 platform:

• Users must be at least 21 years of age. This platform is strictly prohibited for minors.
• Users must provide their correct and valid identity.
• Persons who are legally ineligible to participate in online gaming may not use this platform.
• Officers, employees of kjoya9, or members of their families may not participate in the relevant games.

3. Account Registration and Verification

The following rules apply when opening an account at kjoya9:

• Each person may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be true, accurate, and complete.
• It is your responsibility to keep your account password and login details confidential.
• kjoya9 may request a copy of a government-issued ID for identity verification when necessary.
• Providing false information may result in account suspension or termination, and the associated balance may be forfeited.
• If you notice any suspicious activity on your account, please notify us immediately.

3.1 Account Suspension and Closure

kjoya9 reserves the right to suspend or permanently close an account in the following circumstances:

• In the event of a violation of the Terms.
• If fraudulent activity is suspected.
• Following the death of the account holder, in accordance with the relevant legal process.
• After extended inactivity, subject to prior notice.

4. Deposits and Withdrawals

kjoya9 supports deposits and withdrawals via popular mobile banking methods available in Bangladesh.

4.1 Deposits

• Minimum deposit amount: ৳200 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposited funds are generally credited to the account instantly.
• Correct information must be provided at the time of deposit. kjoya9 will not be responsible for delays caused by incorrect information.

4.2 Withdrawals

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests are generally processed within 1 hour.
• Identity verification must be completed before making a withdrawal.
• Bonus balance cannot be withdrawn unless the applicable wagering requirements have been met.
• Withdrawals must be made via the same method used for the deposit; withdrawals through a different method may be restricted.
• Approved withdrawal requests cannot be cancelled.

5. Bonuses and Promotions

kjoya9 offers various bonuses and promotional offers. These offers are subject to the following terms and conditions:

5.1 Welcome Bonus

• New users will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000.
• Example: Deposit ৳1,000 and receive a ৳2,000 bonus — total balance ৳3,000.
• Bonus wagering requirement: you must wager 20 times the combined total of the deposit and bonus.
• Once the bonus is activated, it must be used within a specified time limit.
• Only one welcome bonus applies per person, household, address, device, or IP address.

5.2 VIP Cashback

• kjoya9's VIP program has four tiers: Bronze, Silver, Gold, and Platinum.
• Bronze: up to 0.2% cashback per week.
• Silver: up to 0.4% cashback per week.
• Gold: up to 0.6% cashback per week.
• Platinum: up to 0.8% cashback per week.
• Tier advancement is based on gaming activity.

5.3 General Bonus Terms

• Bonus funds are not directly withdrawable — the applicable wagering requirements must be met.
• kjoya9 reserves the right to change or cancel promotional offers at any time.
• If bonus abuse is suspected, the relevant bonus may be forfeited.
• Claiming bonuses using multiple accounts or false information will be treated as fraud.

6. Gaming Rules

Various types of games are available on kjoya9. Each game has its own rules, which are displayed within the game. General gaming terms are as follows:

• The minimum and maximum bet amounts for each game are set according to the game category.
• If a game is cancelled midway due to a technical fault, the bet amount will be refunded.
• Game results are determined by a certified random number generator (RNG).
• If a cricket betting match is cancelled, the bet amount will be paid out or refunded in accordance with the relevant rules.
• In live casino games, the dealer's decision shall be considered final.
• kjoya9 will not be responsible for any loss caused by an internet connection failure.

7. Prohibited Activities

The following activities are strictly prohibited on the kjoya9 platform:

• Creating multiple accounts or using another person's account.
• Registering with false information or concealing your identity.
• Playing games using software, bots, or automated methods.
• Attempting to influence the outcome of a game.
• Participating in money laundering or illegal financial activities.
• Attempting to breach the platform's security systems.
• Disturbing, threatening, or harassing other users.
• Abusing any bonus benefit.

Violating these prohibitions may result in immediate account suspension or termination, forfeiture of all balances, and legal action where necessary.

8. Responsible Gaming

kjoya9 takes responsible gaming very seriously. We want our users to enjoy the platform in a safe and positive way.

• View gaming as entertainment, not as a source of income.
• Do not bet beyond your means.
• You may request deposit limits, session limits, or self-exclusion at your own initiative.
• If you notice signs of problematic gaming, please contact our support team.
• This platform is entirely prohibited for those under 21 years of age.

For more details, visit our Responsible Gaming page.

9. Privacy and Data Protection

kjoya9 is committed to protecting users' personal information. Detailed rules on data protection can be found on our Privacy Policy page.

• Your personal information will be used solely for the purpose of providing the service.
• All data is kept secure through SSL encryption.
• Your information will not be shared with third parties except where required by law.
• You can request to view or delete your saved information at any time.
• Documents provided for identity verification are stored securely.

10. Limitation of Liability

kjoya9 will not accept any liability in the following circumstances:

• Loss caused by internet disconnection or device malfunction.
• Consequences arising from user negligence or failure to comply with the terms and conditions.
• Delays or errors from third-party payment services (bKash, Nagad, Rocket, etc.).
• Unexpected technical issues beyond the platform's control.
• Natural disasters, government directives, or other unavoidable circumstances.

In any case, kjoya9's maximum liability will be limited to the total amount of the relevant transaction.

11. Changes and Updates to Terms and Conditions

kjoya9 reserves the right to modify these rules and terms and conditions at any time.

• Users will be notified as far in advance as reasonably possible in the event of significant changes.
• Updated terms and conditions will take effect from the date they are published on the website.
• Continued use of the platform after changes will be considered acceptance of the new terms and conditions.
• If you do not agree with the changes, you have the right to close your account.

12. Dispute Resolution

If any dispute arises between kjoya9 and a user, the following process will be followed:

• First, a direct resolution should be attempted via 24/7 live chat or email.
• After a complaint is submitted, kjoya9 will investigate and respond within a reasonable time.
• During the investigation, the relevant account or transaction may be temporarily suspended.
• kjoya9's decision is final and binding, however the right to legal recourse remains intact.
• Applicable laws of Bangladesh will be followed in resolving disputes.

13. Contact

If you have any questions or comments about these rules and terms and conditions, please contact us:

• Live Chat: 24/7 support in Bengali
• Email: [email protected]
• Support is available 7 days a week, 24 hours a day (BST, UTC+6)